EEO Services Investigators and Counselors

Resolute Mediation & Arbitration Inc. – Empowering EEO Solutions

Welcome to a world where workplace harmony thrives through equality, diversity, and inclusivity. Resolute Mediation & Arbitration Inc. is dedicated to providing comprehensive Equal Employment Opportunity (EEO) services designed to create a workplace free from discrimination and harassment. Our expert team offers tailored solutions to address and resolve workplace disputes, ensuring compliance with EEO regulations and fostering a culture of mutual respect. Here’s how we can assist:


What It Is: A proactive service offering guidance on EEO matters, ensuring employees understand their rights and options.

  • Objective: To provide confidential advice and support to employees facing EEO concerns, facilitating early resolution.
  • Outcome: Increased awareness and prevention of workplace disputes, fostering a supportive environment.


What It Is: A thorough examination of formal EEO complaints to determine the validity of claims related to discrimination or harassment.

  • Objective: To impartially gather and analyze all relevant evidence to make an informed decision on reported issues.
  • Outcome: Detailed findings that guide the resolution process, ensuring fair treatment for all parties.


What It Is: A facilitated dialogue between parties in dispute, aiming to reach a mutually acceptable resolution without resorting to formal litigation.

  • Objective: To offer a neutral ground where parties can openly discuss issues and negotiate solutions.
  • Outcome: Voluntary agreements that address the concerns of all parties, preserving workplace relationships.


What It Is: An investigative service to quickly gather essential information about a complaint or dispute, focusing on specific facts rather than broad issues.

  • Objective: To efficiently collect relevant data that will aid in resolving disputes without full-scale investigations or mediations.
  • Outcome: Key insights that contribute to informed decision-making and dispute resolution.

Final Agency Decision (FAD)

What It Is: The conclusive determination by an agency regarding the merits of an EEO complaint, based on the evidence gathered during the investigation.

  • Objective: To provide a definitive resolution to EEO complaints, detailing whether discrimination occurred and specifying remedies if needed.
  • Outcome: Closure for involved parties with clear direction on any corrective actions required.

Why Resolute Mediation & Arbitration Inc.?

  • Expertise and Experience: Our seasoned professionals bring in-depth knowledge of EEO laws and a wealth of experience in mediation and arbitration.
  • Personalized Solutions: Understanding that no two organizations are the same, we tailor our services to meet your specific needs and challenges.
  • Commitment to Excellence: We are dedicated to achieving the best possible outcomes, ensuring compliance, and fostering a culture of respect and inclusivity.

Take Action

Ready to enhance your workplace dynamics and ensure EEO compliance? Contact us to discuss how our services can benefit your organization. Together, we can build a workplace environment that promotes diversity, equality, and inclusion.

  • Schedule a Consultation: Reach out to our team to learn more about our services and how we can customize them for your organization’s unique needs.
  • Book Our Services: Let us guide you through the process of implementing effective EEO practices that safeguard your workplace against discrimination and disputes.

Contact Us today and take the first step towards a harmonious and inclusive workplace environment.


ADRA-Information-Security-Policy      Resolute Mediation & Arbitration Inc is a Government Service Acquisition(GSA) Contract holder. RMA&A offers confidential EEO services to federal and private sector organizations. In keeping with the requirements of the EEOC Management Directive (MD-110 and MD 715), and 29 CFR 1614, RM&A maintains a staff of experienced EEO counselors and Investigators and Mediators.

RM&A Service: Services include, EEO Complaint Intake, formal and informal investigations of complaints of discrimination, preparation of Reports of Investigation, and writing Final Agency Decisions. RM&A also provides the required New Counselors and Investigators courses through its training division ADR Academy. RM&A’s counselors are neutral parties who assist agencies with delivering an effective EEO counseling program. Book your request for services online.



Advantages of Settlement

  1. Voluntary settlement efforts can be pursued at any time during the investigation, but settling a charge early may save you the time and effort associated with investigations.
  2. The settlement is an informal process. The goal of a settlement is to reach an agreement that is satisfactory to all parties.
  3. There is no admission of liability.
  4. If the parties, including EEOC, reach a voluntary agreement, the charge will be dismissed.
  5. Settlement agreements are enforceable.
  6. The settlement avoids lengthy and unnecessary litigation.

Resources: EEOC Mediation Contacts

Tiffany Carty, MS
Project Manager

Project Manager | Intake Counselor

Dwayne Clark, Sr.

Primary EEO Services Counselor | Investigator

Certified Circuit Civil Mediator

Guno Ritfeld, J.D., LL.M.

EEO Services Counselor | Investigator | Reviewer

Certified Circuit Civil Mediator

Nicole Benjamin, Esq.

Nicole Benjamin, Esq.

EEO Service Counselor | Reviewer

Certified Circuit Civil Mediator