A case manager reviews all submitted documents and makes coordination for resolution. The case manager will either contact the opposing party(s), or request missing information to be submitted for resolution in a reasonable time. Resolution may not be favorable to one party or the other, as mediators and arbitrators are trained to be fair and impartial.
Resolution Step 3
During this process (usually 10 -15 days), the case manager contacts the nonmoving party and a response is received whether they agree to the services requested or mandated by contract (mediation, arbitration, facilitation).
Resolution Step 4
During this stage the claim is either set for resolution (virtual or in person mediation/arbitration), or a case memorandum is prepared to the moving party(s) with a recommendation for final resolution. At the close of a successful mediation parties will receive a copy of the signed agreement(s), while at arbitration parties will receive a copy of the arbitrator’s decision called an “award” within 10 days of the hearing electronically and by certified mail.
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