Mediation | Facilitation

Professional Mediation & Facilitation Services

Confidential, structured dispute resolution for agencies, organizations, workplaces, businesses, and private parties.

Resolute Mediation & Arbitration Inc. provides professional mediation and facilitation services designed to help parties resolve disputes with clarity, fairness, and efficiency. Our neutrals support productive dialogue, practical problem-solving, and durable agreements in a confidential setting.

Request Mediation Services Contact Case Management

Why Mediation?

A collaborative path to practical resolution.

Mediation is a proactive, collaborative approach to conflict resolution. A trained neutral third party assists disputing parties in identifying issues, exchanging information, evaluating options, and working toward a mutually acceptable agreement.

The process empowers parties to control the outcome instead of placing the decision entirely in the hands of a court, agency, arbitrator, or other decision-maker. Through skilled guidance and constructive communication techniques, mediators help parties address differences in an environment of respect and confidentiality.

Each mediation session is customized to fit the needs of the parties involved. RMA can support in-person mediation, web-conference mediation, phone mediation, and tailored conference arrangements.

Types of Mediation

Choose the Mediation Structure That Fits the Matter

RMA supports flexible mediation formats based on the parties’ agreement, the type of dispute, the desired outcome, and the procedural needs of the matter.

Binding Mediation

Designed for cases where parties wish to attempt a mediated settlement, with the option for the neutral to issue a binding decision if consensus is not reached. This structure helps ensure that the matter reaches a resolution even if settlement is not achieved initially.

Nonbinding Mediation

A flexible process that allows parties to attempt resolution through mediation while preserving the option to pursue other available avenues if agreement is not reached. This is often appropriate where parties want a voluntary settlement process.

M/A

Med-Arb

A hybrid process where parties begin with mediation to seek common ground. If mediation does not result in settlement, the matter can move to arbitration, where an arbitrator reviews the evidence and issues a binding decision.

Facilitation Services

Organized, Neutral Support for Productive Group Dialogue

Facilitation supports group discussions, decision-making, policy conversations, planning sessions, and organizational problem-solving. The facilitator helps guide the discussion without taking sides.

Why Facilitation?

Facilitation creates an organized and collaborative environment where all voices can be heard, discussion remains constructive, and the group can stay focused on defined goals. This service is useful for internal organizational matters, inter-departmental projects, policy discussions, leadership teams, stakeholder meetings, and complex group decisions.

Flexible Service Options

Available In Person, Online, or by Phone

RMA provides flexible conference options to support the needs of parties, counsel, agencies, employers, employees, organizations, and representatives.

In-Person Mediation & Facilitation

Conducted in a professional, structured setting for parties who need direct dialogue, multiple participants, or a formal meeting environment.

WEB

Web Conferencing

Convenient virtual mediation or facilitation sessions that allow participants to join from different locations while maintaining structure and confidentiality.

TEL

Phone Mediation

Suitable for matters where phone conferencing is preferred, where travel is impractical, or where the issues can be addressed efficiently by telephone.

Practice Areas

Mediation and Facilitation for a Wide Range of Disputes

RMA provides neutral dispute resolution support across workplace, commercial, public-sector, property, organizational, and civil matters.

CON

Contract Disputes

Disputes involving terms, performance, payment, obligations, services, deliverables, and written agreements.

EMP

Employment Disputes

Workplace conflict, discrimination claims, employment-related issues, personnel matters, and employee relations concerns.

GOV

Government & Regulatory Matters

Government, agency, regulatory, inter-departmental, inter-agency, and administrative disputes requiring neutral support.

Real Estate & Property

Property conflicts, landlord-tenant disputes, ownership concerns, real estate agreements, and related civil matters.

EEO

EEO & Human Rights

Equal employment, human rights, accommodation, dignity, protected-status, retaliation, and workplace treatment disputes.

BUS

Business & Commercial

Business conflicts, vendor disputes, partnership disagreements, organizational claims, and commercial operating issues.

ORG

Organizational Conflict

Board, leadership, nonprofit, membership, governance, internal policy, and group decision-making matters.

FAM

Family & Domestic Matters

Family mediation, parenting plans, divorce-related issues, post-resolution concerns, and sensitive private disputes.

How to Start

Begin the Path to Resolution

Starting mediation or facilitation with RMA is straightforward. Submit your service request online or contact Case Management to discuss the proper service option, preferred conference format, participants, scheduling needs, and next steps.

Identify the Service Needed Choose mediation, facilitation, web conference, phone session, in-person meeting, binding mediation, nonbinding mediation, or Med-Arb.
Prepare Case Information Gather party names, representative contact information, a short dispute summary, key documents, preferred dates, and any urgent deadlines.
Submit the Request Send your request through RMA’s online scheduling/service request process or contact the Case Management team for assistance.
Confirm Scheduling and Notices RMA coordinates with the parties, confirms the neutral and date, and distributes conference information or formal notices when appropriate.

Begin the Path to Resolution

Professional, Confidential, and Flexible ADR Support

Resolute Mediation & Arbitration Inc. combines professionalism, confidentiality, structure, and flexibility to support effective dispute resolution. Contact RMA today to discuss how mediation or facilitation can be tailored to your matter.

Request Mediation Services Email Case Management